A Secret Tool of Leadership

I was recently reminded of an under-appreciated leadership tool. What’s more, it doesn’t exactly feel like a tool in and of itself. The tool is ‘Consistency’, or repetition. This isn’t a stand-alone tool, but rather one applied to augment many others. In fact, a little bit of repetition can go a long way.

Corporate catch-phases like “Customer First”, or “Quality must be built in”, are hollow. That is, until a leader puts their consistency behind those phrases in word and deed. Consistency is how you put time on your side. It’s not glamorous, and often goes over-looked. But a little bit of repetition can go a long way.